Instructional Technology Technician

The North Middlesex Regional School District is looking for an Instructional Technology Technician.   Please submit applications through School Spring.   

Job Description:

The Instructional Technology Technician provides general technical support to serve the needs of the students, staff, and administration of the school district.  Each district Instructional Technology Technician is assigned schools for which they provide primary technical support, install and maintain end user devices, maintain related inventory records, and proactively monitor technology related systems for anticipated needs.   Instructional Technology Technicians are also assigned district-wide departments and/or responsibilities for which they provide primary technical support or additional troubleshooting and research support.  Specific assignments may change over time under the direction of the Director of Operations based on the individual Instructional Technology Technician’s areas of interest and the overall district needs.

All Instructional Technology Technicians are responsible for providing secondary technical support to any district school or department where additional support is required or where the primary assigned Instructional Technology Technician is not available. 

For the current position opening, the Instructional Technology Technician will be expected to provide advanced support and advice related to audio, video, and theatrical lighting systems for auditoriums and TV Studios in addition to general technology support.   

Instructional Technology Technicians serve as part of the district Technology Department and report to the Director of Operations.  

Essential Functions:   The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Oversees the configuration, installation, and maintenance of computers, mobile devices, and peripherals to ensure consistent implementations that fulfill the requirements of that system.
• Provides technical support for access and use of district software and hardware systems.  
• Performs projector and AV system repairs, replacements, and installations either directly or by communicating and working with outside vendors when necessary.
• Performs audits of technology within assigned schools and departments to ensure proper operation, maintenance, and to anticipate replacement and upgrade requirements.
• Collaborates with staff in assigned schools and departments to identify technology requirements and assist with implementation of systems and configurations aligned with their stated goals.  
• Provides audio video system setup and support.
• Prepares and monitors devices used for MCAS, Access, and common assessment testing.
• Develops and provides instructions for use of technological systems.  Instructs teachers how to use new technology.  
• Removes spyware, viruses and other unauthorized software from computers as needed.
• Responds, troubleshoots and resolves technology support requests.
• Coordinates with other staff members and provides assistance to ensure timely response and completes resolutions to technology support requests across the district.
• Ensures operation of equipment by following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs and warranty replacements, and evaluates new equipment and techniques.
• Maintains an up-to-date and organized inventory of all district hardware and software within assigned schools and departments, including locations and licensing.
• Researches and stays current with new and emerging technologies, implementation strategies, industry trends, and applicable legal requirements. Make related recommendations to keep district technology current, secure, and functional in support of district educational and operational priorities.  
• Follows established district standards and policies pertaining to hardware and software.  Helps in the establishment of standards where none might exist.  Reports non-adherence to standards to the Director of Operations.
• Communicates, collaborates and coordinates with all members of the technology staff to ensure smooth and consistent operation of the district’s overall technology infrastructure.
• Performs similar or related work as required, directed or as situation dictates.

Complexity: Performs varied and responsible functions requiring a working knowledge of departmental operations, an ability to maintain strict confidentiality and system security as necessary, and the considerable exercise of judgment and initiative, particularly in situations not clearly defined by precedent or established procedures.
 

Independent Action:  Works under general supervision of the Director of Operations, following department rules, regulations and policies, requiring the ability to plan and perform operations, and to complete assigned tasks according to a prescribed time schedule.  Refers all questionable cases to the supervisor. 
 

Additional Requirements:

Education, Training and Experience:
 

High School Diploma, Associate’s degree in Information Technology preferred; Three to five (3-5) years of technical support experience or related field preferred; experience working in public education and responding to administrative and technology requests or any equivalent combination of education and experience. 
 

Knowledge, Ability and Skill:
 

Knowledge: Working knowledge of the principles, practices and standards of educational technology. General department knowledge, working knowledge of the school administration process, basic knowledge of state mandated time lines regarding reporting, general office procedures, and applicable local, state, and federal laws. Knowledge of varied computer hardware and software systems.

Ability:  Ability to plan, organize and collaborate with others, ability to communicate effectively, ability to establish and maintain effective working relationships with all school employees, students, and teachers; ability to recognize school-wide priorities and work cooperatively to support their accomplishment, ability to prioritize multiple tasks and deal effectively with interruptions, occasionally under time pressure; ability to operate a computer and proficient in the use of Google applications and AV systems.  

Skills:   Excellent customer service, organization skills and time-management skills, excellent written and verbal communication skills, excellent computer skills including Google applications, Skill in the use of the above-mentioned equipment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee must occasionally lift and/or move objects weighing up to 50 pounds.  Vision and hearing at or correctable to normal ranges.  This position requires the ability to operate a keyboard and calculator at efficient speed.  

Application Deadline: Open until filled

Employment Start Date:  July 6, 2026

Minimum References: 3

Maximum References: 3