You are viewing a preview of this job. Log in or register to view more details about this job.

IT Customer Support - Journey

Washington State Patrol
Email

About the Agency & Division:

The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

 

Duties

The Mobile Office Platform (MOP) System Support Technician’s main purpose is to ensure that hardware and software issues are handled as expeditiously as possible to minimize a user’s downtime.  Additionally, this position is responsible for scheduling the replacement of computers through the Standard Technology Replacement (STR) process with Troopers and Sergeants. 

 

 Our new teammate will be able to:

  • Performs setup and configuration of MOP system hardware and software. 
  • Configures both the wireless and air card connections to the agency network. 
  • Coordinates and schedules new installations with Field Operations Bureau (FOB) personnel. 
  • Using advanced administrative rights, configures, troubleshoots and installs updated applications and operating systems on all mobile devices within a geographic area. 
  • Modifies software, firmware and hardware to ensure installed devices, laptop/tablet, in-car camera, license plate readers and existing vehicle systems operate as expected and are not in conflict with each other. 
  • Conducts Standard Technology Replacement (STR) on schedule to ensure MOP components do not fall outside of warranty. 
  • Analyze and troubleshoot hardware, software and network issues. 
  • Respond to trouble calls to correct issues with MOP hardware and software. 
  • Conducts troubleshooting and diagnostics of MOP equipment. 
  • Resolves customer technical support issues directly, or coordinates the resolution of issues with other technical staff. 
  • Ensures complete and accurate WSP technology asset inventory is maintained. 

 

 

Qualifications

Required Qualifications:

  • An Associate's degree or higher in Computer Science; Information Technology or closely related field 
    • Completion of a two-year accredited vocational training program in information technology or related program. 
  • Working experience at the journey level (typically obtained through 4 - 6 years as an IT professional) may substitute for education year for year.